The benefits of professionally Managed IT Services cannot be overstated. Our clients rely on the stability, predictability, security, and redundancy of their IT network. To that end, we empower clients with proactively managed networks, as their managed services provider. These network infrastructure management solutions allow clients to have the assurance that major disasters are averted, and small inefficiencies that cost a lot of money due to frequency of occurrence and timing are caught beforehand and controlled.

FEATURES

• Site Assessment and Inventory
• Proactive Service
• Management and Status Reporting
• Best Practices Process
• Automation of Tasks and Reliability of Execution

BENEFITS

• Reliability of IT Systems
• Security of Operational Process and Data
• Consistency of Network Nodes
• Cost Management and Control
• Managed Expansion and Growth

In today’s changing marketplace, complexity and speed are certainties. In such an environment, a good axiom for project management is, Do It, Do It Right, and Do It Right Now. Creating clear direction, efficiency, timely response, and quality outcomes requires project managers who are agile — adept at change. TechCon’s approach to project management support is the application of knowledge, skills, tools, and techniques to a broad range of activities in order to meet the requirements of a particular project. TechCon’s project management approach is comprised of five processes – Initiating, Planning, Executing, Controlling, and Closing – as well as nine knowledge areas. These nine areas center on management expertise in Project Integration, Project Scope, Project Time, Project Cost, Project Quality, Project Human Resources, Project Communications, Project Risk Management and Project Procurement. TechCon can assist in managing, educating, changing or finding individuals with this broad range of expertise.

Vendor evaluation and management remains a top priority for most senior IT decision makers. Technologies have added to the pressure of enhancing and improving vendor management skills, be it in terms of negotiation, procurement, evaluation or prescribing Service Level Agreements (SLAs). Effective vendor management offers a holistic view of an organization’s vendors, allowing the organization to: Objectively evaluate, assess, and select new vendors and service providers; Establish and formalize the vendor relationship to create mutually beneficial partnerships; Bring about vendor performance and client expectations; Manage vendor contracts; Recognize, monitor, and manage vendor risk to the organization; and Ensure that the organization’s vendors deliver high quality service and value.

Network management refers to the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems. Operation deals with keeping the network (and the services that the network provides) up and running smoothly. It includes monitoring the network to spot problems as soon as possible, ideally before users are affected. Administration deals with keeping track of resources in the network and how they are assigned. It includes all the “housekeeping” that is necessary to keep the network under control. Maintenance is concerned with performing repairs and upgrades – for example, when equipment must be replaced, when a router needs a patch for an operating system image, when a new switch is added to a network. Maintenance also involves corrective and preventive measures to make the managed network run “better”, such as adjusting device configuration parameters. Provisioning is concerned with configuring resources in the network to support a given service. For example, this might include setting up the network so that a new customer can receive voice service.